Attorney General Telephone Charges Refund Program
The Attorney General for the State of Florida has reached an agreement with several companies to refund charges billed to certain Florida telephone customers (“Customers”) for voicemail, voicemail with identity theft, electronic or e-fax, and other services ("Services") between July 1, 2009 and December 31, 2012 (“Refund Period”). Century Link telephone bills included charges for these Services in the amount of $12.95, $14.95, or $19.95 per month on behalf of several companies.
A refund program has been created for Customers allegedly billed for charges without their consent. Certain current and former Customers may receive a refund by completing and submitting a claim form. A notice and claim form has been mailed to Customers billed for charges who have not received a full refund or credit of charges paid. If the billing records show that you were charged for Services some time during the Refund Period and even if you received a credit or refund of some charges, you may qualify for a refund of additional amounts paid during the Refund Period.
To qualify for a refund, you must complete and timely submit a claim form confirming that you meet each of the following:
(1) you were billed for Services during the Refund Period without your knowledge or consent; and
(2) you have not received a full credit to your telephone bill or a full refund of charges paid.
If you were billed during the Refund Period for charges that you certify were without your consent, you may receive a refund of the entire amount of payments you made during the Refund Period less any credits or refunds already received.
Claims may be completed on-line or by mailing a completed claim form to the Claims Administrator.
Claim forms must be submitted on-line or post-marked no later than April 12, 2014 for Customers to be eligible for a refund. Refunds will be made within sixty (60) days after June 11, 2014.
This information relates to Attorney General Case Number: L11-3-1053 Investigation of DADATA, INC., et al.
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